Commercial · IT
IT Tickets Tracker
This dashboard helps IT professionals keep track of their ticket pipeline and serves as a monitoring tool to manage and prioritize resources. By analyzing ticket volume by status, category, and assigned agent, it highlights daily trends and potential issues. Users can click charts and apply filters to uncover deeper insights, helping IT and Helpdesk Managers allocate resources effectively and improve team efficiency.
Questions this dashboard answers
- How many tickets are currently in the backlog versus in progress?
- Which category (e.g., Hardware, Software) is generating the most tickets?
- Which tickets assigned to a specific agent have been open the longest?
At a glance
Built withTableau
SectorCommercial
Views166
Published2026
technologyITinformation
Powered by Tableau
Questions this dashboard answers
- How many tickets are currently in the backlog versus in progress?
- Which category (e.g., Hardware, Software) is generating the most tickets?
- Which tickets assigned to a specific agent have been open the longest?
At a glance
Built withTableau
SectorCommercial
Views166
Published2026
technologyITinformation
