Commercial · IT
Help Desk | Executive Dashboard
This executive help desk dashboard provides a high-level view of support activity for the selected month. It summarizes overall ticket volume and status, including open, waiting, and closed tickets, while also showing how performance has changed over time. The lower section breaks tickets down by owner group, issue category, and severity to help leaders quickly identify where demand is coming from and where attention may be needed.
Questions this dashboard answers
- How many help desk tickets are open, waiting, or closed this month, and how has that changed from the previous month?
- Which owner groups and issue categories are handling the highest volume of tickets?
- What is the severity breakdown of current help desk tickets, and are higher-severity issues increasing or decreasing?
At a glance
Built withTableau
SectorCommercial
Views2,993
Published2025
help deskit supportticket managementvotd
Powered by Tableau
Questions this dashboard answers
- How many help desk tickets are open, waiting, or closed this month, and how has that changed from the previous month?
- Which owner groups and issue categories are handling the highest volume of tickets?
- What is the severity breakdown of current help desk tickets, and are higher-severity issues increasing or decreasing?
At a glance
Built withTableau
SectorCommercial
Views2,993
Published2025
help deskit supportticket managementvotd
