Commercial · Sales Reporting
Complaints Analysis
Customer Understanding is one of the four core categories for tracking Consumer Duty performance. This dashboard explores complaints data, with a focus on poor communication and vulnerable customers. It tracks complaint volumes, highlights root causes, and helps compliance and customer service managers address issues proactively to ensure fair outcomes for all customers.
Questions this dashboard answers
- What is the total number of complaints, and what percentage of those are related to vulnerable customers?
- Which product types are associated with the highest number of complaints, and what are the primary reasons cited for those complaints?
- Which communication channels are generating the most complaints?
At a glance
Built withTableau
SectorCommercial
Views979
Published2026
customercomplaints
Powered by Tableau
Questions this dashboard answers
- What is the total number of complaints, and what percentage of those are related to vulnerable customers?
- Which product types are associated with the highest number of complaints, and what are the primary reasons cited for those complaints?
- Which communication channels are generating the most complaints?
At a glance
Built withTableau
SectorCommercial
Views979
Published2026
customercomplaints
