Commercial · Commercial
Case Analysis - Current & Backlog
Use this dashboard to explore the progression of ongoing cases, whether for the current month or historically. It provides indicators for open, closed, resolved, and on-hold cases, along with a case-level table for detailed review. By tracking resolution rates and case volume trends, Customer Support Managers can identify bottlenecks, balance workloads, and ensure timely case closure.
Questions this dashboard answers
- What is the current ratio of open cases versus resolved cases?
- Which cases have been sitting in 'On Hold' status for the longest period of time?
- What is the current status and importance of a specific ticket number?
At a glance
Built withTableau
SectorCommercial
Views104
Published2026
customercase management
Powered by Tableau
Questions this dashboard answers
- What is the current ratio of open cases versus resolved cases?
- Which cases have been sitting in 'On Hold' status for the longest period of time?
- What is the current status and importance of a specific ticket number?
At a glance
Built withTableau
SectorCommercial
Views104
Published2026
customercase management
